Frequently Asked Questions
First Things First
If you have a case on your device please remove it, so you can fully and firmly push the PhotoGuard connector into your device.
Is my iOS (Apple) Device compatible
- All iPhones using the traditional lightning charging cable are compatible.
- All iPads and iPad Mini using the traditional lightning charging cable are compatible.
- The new iPad Pro and iPhone 11 Pro might not be compatible; becuase some of these devices now uses a USB-Type-C charging cable interface. However, we do have what you need here PhotoGuard 2
Is my android device compatible
There are two areas to consider here:
- Your android device will need to be On-The-Go (OTG) compatible. Most reasonably modern android devices are compatible, but not every device comes with the necessary hardware and drivers for this USB OTG. The fastest and most effective way to find out by far is to install USB OTG Checker, a free app that quickly and effectively determines whether your Android phone or tablet supports USB OTG.
- The PhotoGuard will only connect to devices that use a USB Micro charging port. The PhotoGuard is not compatible with devices that have a USB-Type-C interface.
However, never mind if the PhotoGuard is not suitable for your device because we do have a model that is suitable for the USB-Type-C interface in our store here - PhotoGuard 2
Android - Easily Identify Micro USB v Type C USB
The Micro USB cable's head is different on both sides, and not symetrical. One side has ridges while the other is flat, and can only be inserted one way into a phone or tablet.
Type C USB is the newest kind of USB charger. Because of its smooth symmetrical surface, it doesn't matter which way you insert it into a phone or tablet.
I cannot see the Micro USB to connect to my Android device; I can only see iOS connection
The Micro USB interface for Android devices - that use Micro USB - can be found in the hinged USB at the opposite end of the iOS connector.
To fit to Android Micro USB connector flip the PhotoGuard over to the non-button side and firmly push into your device's charging port.
What App is used for iOS devices
PhotoGuard uses the FREE "i-FlashDevice HD" App.
Place the PhotoGuard into the Apple Device’s charging port, wait a few seconds and you will see the following message –
“App not Installed. The accessory "i-FlashDevice HD" uses an app you do not have installed. Would you like to get it from the App Store?”.
Just tap the blue “App Store” link, do not tap the “Ignore” link.
If you tap the “Ignore” link more often than not you will not receive the same prompt again. But don’t worry, just head over to the “App Store” and search for "i-Flash Device HD” and manually download in the usual way.
✔️Plug PhotoGuard into your iPhone charging port, install the free App and then choose album➡️ all photos ➡️ hit select ➡️ hit select all ➡️ hit done➡️ select device storage, and finally ➡️ paste.
The App/ Instruction manual keeps turning off on my iOS devices
This can be corrected easily. Please update you iOS software to the latest version - this can be done by going into settings (the gear icon) and selecting General, then software update.
If you already have the latest software please perform a hard reset - this doesn't affect any iPhone settings or change anything, it's just similar to shutting down a PC and restarting.
You can find out how to Force Restart your iPhone please click here Apple Force Restart
i-Flash Device HD App does not see all my media on my iOS device
Sometimes iPhone devices store meda in hidden files - and these files can't be viewed by external sources.
For the PhotoGuard to see these media files you need to adjust the settings in the "i-Flash Device HD" app. This can be done by clicking on the gear icon located at the top left of the app.
You will see various options; but in this case you need to move the hidden files indicator to the left to show on (green), and then hit the back button on the top left hand of the app.
Next hit the "Album" option on the app, and you will then see a file saying "All Photos" options showing all of your photos and videos.
How to use PhotoGuard on Android Devices
There is no need to download and install an app for Android, Huawei, Oppo or Vivo smartphones.
Some Android phones will require you to complete the following steps:
➡️ Select Settings
➡️ Selects Other Network Links
➡️ Turn on OTG and USB Debugging (if your phone has open OTG by default, ignore this step.
➡️ Insert the PhotoGuard, and find File Management on smartphone and navigate to storage - please note this might vary from phone to phone.
➡️ Find the USB Flash Drive and select the file/ files to be copied and paste to USB/OTG/USB storage (the drive name might differ on different smartphones).
❗ If your smartphone still can't identify the USB flash drive, it might be that your phone only supports FAT32 formatting. Please refer to the videos below on how to reformat your PhotoGuard to FAT32.
Click below for Help
⚠️ When reformatting any drive make sure you choose the correct drive when reformatting. The Wooden Watch Store & More is not responsible for any lost date due to user error when reformatting your PhotoGuard. If you are unsure how to do this please consult a qualified computer technician.
Samsung Developer Options
If for any reason you can't see Developer Options in your Samsung settings, there is a great video here.
How do I save my Android Device contacts to my PhotoGuard
Open the "Contacts" application on your Android Device and then tap on the menu and choose the options "Manage contacts"> "Import/Export contacts"> "Export to USB storage". After that, the contacts will be saved as a .vCard file.
How do I save my Android Device photos and videos to my PhotoGuard
You can transfer photos and videos individually or select all to copy.
There is a great tutorial video here, and you do not need an OTG adapter because the PhotoGuard is purpose built for data transfers.
Error Messages when the PhotoGuard is plugged into your PC or Laptop
If you receive an error message follow the instructions to scan and repair the PhotoGuard. After Windows has completed its scan it will confirm 99.9% of the time there were no errors – and your PhotoGuard will automatically install behind the scenes. If you receive an error message after the scan please contact us at firstname.lastname@example.org
Trouble finding your PhotoGuard on your PC or Laptop
- When you insert the PhotoGuard - and if a pop-up dialog box doesn't appear, go to This PC or My Computer" and it should be listed as USB Drive (F:) or perhaps a different initial.
- If your PhotoGuard isn’t recognised try a different USB port, then perhaps try a different Laptop or PC – to see if you have an error.
- If the PhotoGuard is still not recognised a great tutorial video can be found here. If you chose to follow any actions in this tutorial you do so knowing that we cannot be held responsible if something goes wrong.
- Remember don’t be too hasty, you can always return the PhotoGuard to us if you are not 100% satisfied (if the packaging is still in its original state).
How to properly and safely remove your PhotoGuard
- The PhotoGuard should always be removed in the correct way – just like any other Flash Drive. A great tutorial video can be found here:
Why does the PhotoGuard show a lower storage capacity on my computer?
- When your USB flash drive is formatted, some storage capacity is allocated for overhead, such as the boot data and file system. Therefore although this storage capacity is present on the USB Drive, it is not available for the user.
- The major reason comes down to differences in the way our operating systems (such as Windows and Mac OS) use storage devices, and how USB flash drive manufacturers (as well as hard drive manufacturers, and manufacturers of other storage devices) advertise the storage capacity (explained in 3 below).
- USB Flash drive manufacturers choose the SA System to denote memory sizes – that is: 1MB = 1000KB and 1GB = 1000MB. Our computers and card readers use the binary system for size calculation and here is where some of the missing Bytes – that is 1MB = 10024KB and 1GB = 1024MB. This means that the 8GB USB drive you purchased is treated by the RAM manufacturers as 8,000,000,000 / (1024*1024*1024) = ~ 7.45 GB.
Hence the discrepancy!
How many Photos can the PhotoGuard store?
A 10 megapixel (MP) camera averages 3MB per JPEG image. At that size, an 8GB Flash Drive holds approximately 2,288 images. In comparison, higher-quality 14MP cameras create 4.2MB JPEG images. An 8GB memory card holds 1,634 images at that size. However, most phones have lower MP so many more photos can be stored. This is just a very rough guide about what you can expect.
How much video can the PhotoGuard store?
The 128GB version will hold 4 hours and 44 minutes if filmed in high resolution HD at 1080p.
i-Flash Device HD Manual For iOS
The you need a new copy of the instuction manual please email us
Beginners Guide to using Flash Drives
- Before you transfer large amounts of data from your device to your PhotoGuard always make sure you have a full charge on your device.
- Do NOT delete data from your device until you have successfully transferred all of the files to your PC, Laptop or Mac.
- Never unplug the PhotoGuard while it is in use transferring data.
- DO NOT format the Flash Drive, as it may cause loss in data, and the iOS system will no longer be supported.